Company Description

Quality Matters (QM) is an international organization that is recognized as a leader in quality assurance for online education. QM is a nonprofit organization comprised of a dedicated staff that works together virtually-from cities all over the United States-to support everyone's quality assurance goals.

QM operates a virtual office, and this will be a remote, home-based position. Applicants must reside in one of the following states to be considered for this position: CT, FL, IL, IN, KY, MD, MI, MO, NM, NV, OH, OR, PA, SC, TN, TX, or WA. Applicants outside of these states need not apply.

The salary range for this position is $44,158.00 - $55,198.00. This full-time, telecommuting position is At-Will, with a salary based off of a 40-hour work week, minimum, paid in biweekly increments. We provide our employees with a competitive benefits package including medical, dental, vision, life, long-term disability, 401(k), 12 paid holidays, paid vacation, and paid sick leave.

Responsibilities

The QM Professional Development Specialist participates in the quality assurance and continuing improvement of professional development workshops and certification courses to support QM's mission of continuous quality improvement. In this role, the Specialist will support the Quality Matters (QM) organization toward the achievement of QM's philosophy, mission, strategy, and annual goals and objectives.

Essential Duties

In fulfillment of the responsibilities, the PD Specialist will:

(1) Serve as the point of contact for Quality Matters Facilitators

Communicate deliverable expectations to QM Facilitators.
Build collegial professional relationships with QM Facilitators.
Evaluate deliverables produced by QM Facilitators; compile oversight data into reports to be shared with the PDS team.
Participate in the evaluation of professional development effectiveness.
Use data to collaboratively refine deliverable expectations as needed.
Develop, maintain, and manage the certification course and workshop-specific Facilitator Resources to support the successful facilitation of QM professional development.
Provide the Manager of Facilitation with information regarding the assignment of Contract Facilitators to the schedule.
Accurately describe and model QM guidelines and outcome expectations.
Maintain a professional approach while investigating and/or participating in discussions leading to equitable conflict resolution of the participant and/or contract facilitator issues.
Investigate, document, and manage participant and facilitation issues in certification courses and workshops.
Assist the Manager of Facilitation to identify and train new Contract Facilitators.
Make recommendations for facilitator replacement (as necessary) to ensure the quality and continuity of certification courses and workshops.

(2) Contribute to the Professional Development Team

Prioritize tasks and communication; coordinate and participate in Skype chats and Zoom meetings.
Contribute to the design of Quality Matters offerings using QM's tools, processes, and practices for consistency with approved branding as directed.
Contribute to the assessment of competency-based offerings.
Contribute to a positive team culture with collegial and collaborative interactions to support the department's goals and the organization's mission.
Clearly and effectively communicate issues, ideas, and suggestions for improvements in team meetings or other team communication options.

(3) Support Continuous Improvement of QM Courses and Workshops

Coordinate data collection and review with QM's Research and Data Analyst; review quarterly data reports for trends in completion rates, satisfaction rates, etc.
Conduct research to help support resource development; compile reports as needed.
Assist in collecting evidence of instructional issues in certification courses and workshops for prioritization in collaboration with the Manager of Facilitation.
Collaborate with the Manager of Facilitation and Instructional Design Manager to reach solutions.
Implement specific changes to the workshops and certification courses as directed by the Instructional Design Manager.

(4) Collaborate as a member of the Quality Matters Team

Coordinate and cooperate with Quality Matters staff to ensure Quality Matters mission, programs, products, and services are consistently presented in a strong, positive image to relevant stakeholders.
Work with QM staff to meet the strategic goals and objectives of the organization.
Follow a weekly schedule coordinated with the Manager of Facilitation.
Participate in and/or attend QM conferences and any required organizational or planning meetings as requested.
Other duties as assigned.

Required Qualifications

Self-starter, capable of being productive in a fast-moving virtual office environment with the following qualifications and desired skills:

Bachelor's degree in education or associated field.
Knowledge of and subject matter expertise in Quality Matters.
Two (2) years of experience managing, assessing, delivering, and improving professional development.
A minimum of two (2) years of experience teaching or facilitating online workshops or courses.
A minimum of two (2) years of instructional design experience.
Two (2) or more years of virtual work experience, with demonstrated successes independently and as part of a team.
Strong written and verbal communication and interpersonal skills.
Engaged collaborator able to work effectively across departments and organizational levels.
Strong organizational skills and time management skills, including consistently handling multiple tasks and meeting deadlines.
Demonstrate problem-solving, critical thinking, and creative thinking skills.
Experience with developing job aids for performance improvement.
Must have access to reliable, high-speed internet.
Willingness to work 40+ hours per week as needed.

Preferred Qualifications

Master's degree in education or similar field.
Three (3) years of experience instructing, facilitating, or developing courses with Canvas.
Three (3) or more years of experience facilitating Quality Matters professional development online workshops or certification courses.
Two (2) years of experience working in a K-12 setting.
A current K-12 teaching certification
Experience developing or delivering professional learning experiences for K-12 educators.
Three (3) or more years of experience in a remote/virtual position.
Proficient with Instructure Canvas tools.
Experience with Kirkpatrick evaluations.
Experience working with contractors and overseeing and evaluating contracted deliverables.

Technology Proficiencies

Learning Management Systems, Instructure Canvas
Microsoft Office Suite, Adobe Acrobat Pro
Expert level email user
Proficiency with real-time communication tools (e.g., Skype and Zoom)
Google Applications
Ability to learn additional database systems as well as other software packages that support the goals of QM, i.e., Alfresco, SoftChalk, CourseArc, Drupal, MyQM, QMData, Adobe Acrobat Pro, video and audio formats, file system naming protocols, and management.

Work Environment and Physical Demands

This job operates in a telecommuting and/or home office environment. The work in this role is conducted primarily through the use of computers or computer-based and internet technology as well as other office productivity machinery such as a computer printer. As such, the job is largely sedentary and requires continual and sustained operation of a computer. The person in this position frequently communicates with peers, colleagues and staff in both synchronous and asynchronous modalities. Must be able to exchange accurate information. This role requires occasional travel to conferences and meetings. Regardless of physical location, all QM employees are required to be available to attend the synchronous core schedule of Monday through Friday, 10:00 am to 3:00 pm, EST and participate in weekly staff meetings. (Exceptions on a per case basis)

Come join Quality Matters and help us promote and improve the quality of online education and student learning. Please submit a cover letter, resume, and salary requirements. Quality Matters is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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